Privacy Policy.

1. Who we are

Gamma Creative is an emerging creative services business based in Canberra, Australia. In this policy, “we”, “us” and “our” refer to Gamma Creative.

For privacy questions, contact info@gammacreative.com.au.

2. What information we collect

When you submit a website enquiry, we collect the details you provide, which may include:

• Your name, email address and phone number.
• Your business name, if provided.
• The services you are interested in, your approximate budget and preferred project timeframe.
• Your message and any other information you choose to share.

Our form provider may also process technical information, such as an IP address and browser or submission information, to operate the form and reduce spam.

3. Why we use your information

We use enquiry information to respond to you, call you to ask discovery questions, discuss your project, prepare a quotation or proposal, and keep records of our communications. We may also use information to operate, secure and improve our website and enquiry process, and to comply with applicable legal obligations.

Submitting an enquiry does not subscribe you to promotional marketing emails. If we introduce marketing communications, we will provide appropriate notice and obtain any consent required.

4. How we collect and store information

We generally collect information directly from you when you complete the enquiry form, email us, or speak with us. Website enquiries are processed through Formspree and made available in its submission dashboard. Notifications are sent to our business email account, hosted through Titan Mail via Crazy Domains. Emails and business records may be retained in those systems.

We take reasonable steps to protect the information we hold, including controlling account access. However, no internet-based system can be guaranteed completely secure.

5. When information is shared

We do not sell personal information. We share information with service providers as reasonably necessary to operate our enquiry form, email and website, and with professional advisers or authorities when required or permitted by law. We do not share enquiry details with unrelated businesses for their own marketing.

6. Overseas processing

Some service providers, including Formspree and our email technology providers, may process or store information outside Australia or use overseas support and infrastructure. The relevant countries may depend on provider arrangements. We recommend reviewing Formspree’s privacy information and the privacy terms of your email provider for details. We will update this section as our provider arrangements are confirmed.

7. Cookies and website analytics

Our current website does not intentionally use advertising cookies or third-party analytics. Our form provider and any future website host may use technical information or essential technologies for security and operation. If we add analytics or advertising technologies later, we will update this policy and provide any required controls or notices.

8. How long we keep information

We keep enquiry and correspondence records for as long as reasonably needed to respond, manage potential or active projects, resolve disputes and meet legal or business recordkeeping requirements. We periodically review records and delete or de-identify information when it is no longer reasonably needed, subject to applicable requirements and the capabilities of our providers.

9. Access, correction and deletion requests

You can contact us at info@gammacreative.com.au to ask what personal information we hold about you, request a correction, or ask us to delete information where appropriate. We may need to verify your identity before making changes, and some information may need to be retained for legal or legitimate business reasons.

10. Privacy concerns or complaints

If you have concerns about how we have handled your information, please email info@gammacreative.com.au with the details. We will review your concern and aim to respond within 30 days.

Where the Australian Privacy Act applies and the issue remains unresolved, you may be able to complain to the Office of the Australian Information Commissioner (OAIC).

11. Changes to this policy

We may update this policy when our services, tools or legal obligations change. Any revised version will be published on this page with an updated date.